Smartthings Door Lock Not Responding

When all doors are locked the card will turn blue.

Smartthings door lock not responding.

Smartthings device does not respond or the status is disconnected or incorrect. The back door locks st app shows updated status alexa app shows updated status. It still shows the status of the locks fine and sends me alerts when they are locked or unlocked but when i try to lock or unlock them from within the smartthings app nothing happens. December 3 2019 6 56pm 5.

From the home screen touch menu and select devices. When i say alexa lock back door alexa says locking hang on. To reset a z wave kwikset lock if the z wave kwikset lock was not discovered or if it was previously connected with another controller you may need to reset or exclude the device before it can successfully connect with the smartthings hub. If that doesn t work maybe try to factory reset the lock this mean you ll need to exclude and pair it again with smartthings.

Using the smart lock guest access card you can view the current state of your locks and lock all locks with a single press. Try to reboot the hub. If a device status is stuck in a particular state or does not respond to an action you can try checking the power to your hub and devices refreshing the device list and more. Also note that after a firmware update many devices can take upto 48 hours to come back online it appears to have something to do with the device health status.

To do this in the smartthings mobile app. If you re using the enhanced lock device handler it may help speed up the process. St connected to alexa. So my smartthings app also stopped being able to control my 2 schlage locks recently.

Not a st problem but thought i would post in hopes someone can help. Since you re getting notifications it s unlikely you need to do this far but as a last option. When any door is unlocked the card will turn red. This was working for the last few months that i had the hub.

I have 2 be469 schlage door locks z wave connected to st.